Frequently Asked Questions
Everything you need to know about our premium headwear and service.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows using a soft measuring tape. Compare your measurement to our size guide found on each product page for the most accurate fit.
What is your standard shipping timeframe?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
Can I return or exchange a hat if it doesn't fit?
Yes, we offer a 30-day return and exchange policy for all unworn items in their original packaging with tags attached. Please note that custom-made or personalized hats are final sale.
How should I care for my felt or straw hat?
We recommend storing your hat in a cool, dry place away from direct sunlight. Use a soft-bristled brush to remove dust from felt, and a damp cloth for straw. Always handle your hat by the brim rather than the crown to maintain its shape.
Do you offer international shipping?
We ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and selected service level.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay for eligible orders.